Refund Policy
Your Satisfaction is Our Priority
At Aimeva Wellness Care, we want every customer to feel confident shopping with us. If you're not fully satisfied with your purchase, we're here to help and make things right.
Eligibility for Refunds and Returns
- Refunds and exchanges are accepted within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Health, hygiene, and consumable items can only be returned if they are sealed and unused, unless defective on arrival.
- Proof of purchase (order confirmation or receipt) is required for all returns.
How to Request a Refund or Exchange
- Contact our team at info@aimevawellness.com or call +63 930 587 9447 within 7 days of receiving your order.
- Share your order details and reason for return or exchange.
- Wait for our team to provide instructions for return shipping or product pickup.
After we receive and inspect your item, we’ll process your refund or exchange promptly. Refunds are issued via your original payment method.
Non-Refundable Items
- Opened, used, or damaged products (unless defective upon arrival)
- Personalized or custom-made wellness items
- Services that have already been rendered
- Items returned beyond the 7-day window
Shipping Fees
If returning an item due to change of mind, shipping costs are the responsibility of the customer. If the product is defective or incorrect, we will cover the return shipping.
Need Assistance?
Our team is always ready to help. If you have questions about your order, the return process, or your eligibility for a refund, please reach out to us at info@aimevawellness.com or call +63 930 587 9447. We’ll do our best to resolve your concern quickly and fairly.